Terms And Conditions

This website (including sub-sites and including text, images, videos, software, products, services and other information contained in or presented on the website; all together the "Website") is provided by Tuatos Travel Services Pvt. Ltd. The address of the company as below –

Tuatos Travel Services Pvt. Ltd.
10, Meghal Estate, Devidayal Road, Mulund West, Mumbai – 400 080 India.
Phone No : 1800 300 27123 / +91 7666 000 300
Email ID: helpdesk@tuatos.com

Bookings through the platform are subject to our Terms & Conditions as well as additional conditions of suppliers.
These terms of use (the "Terms of Use"), together with our privacy policy (the "Privacy Policy"), apply to any use of the Website. Visitors of the Website ("User" or "you") may use the Website only on condition that they accept the Terms of Use and read and understand the Privacy Policy. Any further use of the Website or any part of it means you have read and you understand the Terms of the Use and the Privacy Policy, and agree to be bound by all parts of the Terms of Use.
The price mentioned for each of the product displayed on the website is subject to change without notice. Tips/gratuities, baggage or personal insurance, beverages or food not described in the product's description and all other expenses of a personal nature are not included in the ticket price.

After payment, Tuatos Travel Services Pvt. Ltd. / Tuatos.com will send a confirmation / voucher by e-mail. This voucher has to be printed, as a proof of purchase, and will be presented to the service provider. All information regarding the travelers should be correctly given at the time of booking. The travelers should produce a valid Photo ID proof to the service provider to redeem the voucher. Passport, Driving License or any other Photo ID document issued by the Government can be considered as a Photo ID. All requests for modifications/amendments must be sent by email to Tuatos Travel Services Pvt. Ltd./ Tuatos.com. Tuatos Travel Services Pvt. Ltd./ Tuatos.com cannot be held responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify Tuatos Travel Services Pvt. Ltd./ Tuatos.com at least 72 hours before the date of service.
Some of our services include transfer services by a van or a car or any other type of vehicle depending upon the service booked. These services are exclusively been provided to the passengers staying in HOTELS only. Please be informed that passengers staying at alternative type of accommodations like Airbnb, Apartments, Villas, Residents of their friends or relatives or any other type of alternative accommodation other than hotels, will not have pick ups and drops arranged. For them, they have to inform us their nearest hotel so that we can check the possibility of pick ups and drops and then arrange the transfers accordingly. These kind of passengers have to be at the specified hotels' lobby atleast 15 minutes prior to specified pick up time. Please note, no refund will be processed in case the transfers are not arranged to these alternative accommodations.
Tuatos Travel Rervices Pvt. Ltd/ Tuatos.com may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; TUATOS TRAVEL SERVICES PVT. LTD/ TUATOS.COM may also contact the User by voice call, SMS or email in case the User couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call by TUATOS TRAVEL SERVICES PVT. LTD/ TUATOS.COM is (a) upon the request and authorization of the User, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify TUATOS TRAVEL SERVICES PVT. LTD/ TUATOS.COM against all types of losses and damages incurred by TUATOS TRAVEL SERVICES PVT. LTD/ TUATOS.COM due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the User on TUATOS TRAVEL SERVICES PVT. LTD/ TUATOS.COM with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
The cancellation policy is different for different products. This is been clearly mentioned on each and every Product Webpage in the "Cancellation Policy" section. There are certain products for which no cancellation is allowed i.e. they are non-refundable. It is the responsibility of the traveler / person booking the product / ticket / service to check the cancellation policy before booking the product / ticket / service.

Also, please note that the event, show, concert tickets and gift vouchers are non-refundable.

The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Tuatos.com and Tuatos Travel Services Pvt. Ltd.-affiliated websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.
  • Go to "Account" section and search for the product you wish to cancel.
  • If the product is NOT under cancellation, then you will see the link of "Request Cancellation". Please follow the process and complete your cancellation online. The payment will be reversed back the same way you paid it to us within 7-10 working days.
  • If the product is under cancellation, then you cannot cancel the product and no refund will be processed. 
Tuatos Travel Services Pvt. Ltd./ Tuatos.com acts only as an agent for the passengers in all functions pertaining to tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond Tuatos Travel Services Pvt. Ltd./ Tuatos.com control. Tuatos Travel Services Pvt. Ltd./ Tuatos.com can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. Tuatos Travel Services Pvt. Ltd./ Tuatos.com and its suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members' enjoyment and advantage. Tuatos Travel Services Pvt. Ltd./ Tuatos.com and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.

If the Tuatos Travel Services Pvt. Ltd./ Tuatos.com are found liable for any loss or damage that arises out of or is in any way connected with your use of our Websites or your booking or use of Products or services made available through our Website, then Tuatos Travel Services Pvt. Ltd./ Tuatos.com liabilities will in no event exceed, in the aggregate, the greater of the transaction fees paid to Tuatos Travel Services Pvt. Ltd./ Tuatos.com for the transaction(s) on this Website giving rise to the claim.
You agree to defend and indemnify Tuatos Travel Services Pvt. Ltd./ Tuatos.com and all of their respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:
  • your breach of this Agreement or the documents referenced herein;
  • your violation of any law, rule, regulation or guideline;
  • your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;
  • your use of this Website;
  • your booking or use of any Products obtained through this Website; or
  • your negligence or willful misconduct.
This Website may contain hyperlinks to websites operated by parties other than Tuatos Travel Services Pvt. Ltd./ Tuatos.com. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. In some cases you may be asked by a third party site to link your profile on Tuatos.com to a profile on another third party site. Choosing to do so is purely optional, and the decision to allow this information to be linked can be disabled (with the third party site) at any time.
When you book international reservations with third-party suppliers using this Website, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.

For passport and visa requirements, please consult the relevant embassy or consulate for information. Because requirements may change at any time, be sure to check for up-to-date information before booking and departure. Tuatos Travel Services Pvt. Ltd./ Tuatos.com accepts no liability for travelers who are refused entry onto a flight or into any country because of the traveler's failure to carry the travel documents required by any airline, authority, or country, including countries the traveler may just be passing through en route to his or her destination.

As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
Unless explicitly provided by Tuatos Travel Services Pvt. Ltd./ Tuatos.com in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and Tuatos Travel Services Pvt. Ltd./ Tuatos.com doesn't accept any claims arising out of such scenarios.

Insurance, if any provided as a part of the service/ product by Tuatos Travel Services Pvt. Ltd./ Tuatos.com shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and Tuatos Travel Services Pvt. Ltd./ Tuatos.com shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
Tuatos Travel Services Pvt. Ltd./ Tuatos.com hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. Tuatos Travel Services Pvt. Ltd./ Tuatos.com considers itself and intends to be subject to the jurisdiction only of the courts of Mumbai, India.
The user agrees that there can be exceptional circumstances where the service operators like the attraction, transportation supplier or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If Tuatos Travel Services Pvt. Ltd./ Tuatos.com is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that Tuatos Travel Services Pvt. Ltd./ Tuatos.com being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.
The User agrees that in situations due to any technical or other failures in Tuatos Travel Services Pvt. Ltd./ Tuatos.com, services committed earlier may not be provided or may involve substantial modification. In such cases, Tuatos Travel Services Pvt. Ltd./ Tuatos.com shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of MMT against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.

Tuatos Travel Services Pvt. Ltd./ Tuatos.com shall not be liable for delays or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.

Without prejudice to whatever is stated above, the maximum liability on part of Tuatos Travel Services Pvt. Ltd./ Tuatos.com arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case, the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by Tuatos Travel Services Pvt. Ltd./ Tuatos.com for its services.

In no event shall Tuatos Travel Services Pvt. Ltd./ Tuatos.com and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Tuatos Travel Services Pvt. Ltd./ Tuatos.com website(s) or any other channel . Neither shall Tuatos Travel Services Pvt. Ltd./ Tuatos.com be responsible for the delay or inability to use the Tuatos Travel Services Pvt. Ltd./ Tuatos.com websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Tuatos Travel Services Pvt. Ltd./ Tuatos.com website(s), or otherwise arising out of the use of the Tuatos Travel Services Pvt. Ltd./ Tuatos.com website(s), whether based on contract, tort, negligence, strict liability or otherwise.

Tuatos Travel Services Pvt. Ltd./ Tuatos.com is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
The User agrees to indemnify, defend and hold harmless Tuatos Travel Services Pvt. Ltd./ Tuatos.com and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Tuatos Travel Services Pvt. Ltd./ Tuatos.com and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement.

The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and Tuatos Travel Services Pvt. Ltd./ Tuatos.com cannot be held responsible for the same.
User acknowledges that Tuatos Travel Services Pvt. Ltd./ Tuatos.com provides services with reasonable diligence and care. It endeavors its best to ensure that User does not face any inconvenience. However, at some times, the information, software, products, and services included in or available through the Tuatos Travel Services Pvt. Ltd./ Tuatos.com websites or other sales channels and ad materials may include inaccuracies or typographical errors which will be immediately corrected as soon as Tuatos Travel Services Pvt. Ltd./ Tuatos.com notices them. Changes are/may be periodically made/added to the information provided such. MMT may make improvements and/or changes in the Tuatos Travel Services Pvt. Ltd./ Tuatos.com websites at any time without any notice to the User. Any advice received except through an authorized representative of Tuatos Travel Services Pvt. Ltd./ Tuatos.com via the Tuatos Travel Services Pvt. Ltd./ Tuatos.com websites should not be relied upon for any decisions.
Tuatos Travel Services Pvt. Ltd./ Tuatos.com reserves the right to change the terms, conditions, and notices under which the Tuatos Travel Services Pvt. Ltd./ Tuatos.com websites are offered, including but not limited to the charges. The User is responsible for regularly reviewing these terms and conditions of use.
Our Partners
  • AJ Hackett Macau Tower
  • Bateaux Cruise
  • City Sightseeings
  • Dubai Parks & Resorts
  • Heli Dubai
  • Skydive Company
  • The Yellow Boats
About us

Tuatos - “The Ultimate Attraction Tickets Online Store” which solely focuses on selling Global Attraction Tickets, Sightseeing Tours, Activities and Experiences Online at the best competitive prices. Currently, we feature

1100+ Attractions and Activities across

100+ destinations in

17 Countries

& the list is growing every single day !!!!

Reach us
Our office timings are Monday - Friday 10 am to 7 pm (Indian Std. Time). Contact our customer support team at

: 1800 300 27123 / +91 7666 000 300

: helpdesk@tuatos.com
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